Terms of Service

PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR USING ANY PART OF THE WITTIFY.AI PLATFORM OR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE ("Terms") . IF YOU DO NOT ACCEPT THEM, DO NOT USE THE SERVICES.

Important Notices

2. Eligibility & Use Restrictions

(a) Age. You must be at least 18 years old (or the age of majority where you reside).

(b) Authority.  If you use the Services on behalf of an entity, you represent that you have authority to bind that entity.

(c) Use Tiers.   Free Tier (evaluation only) and Paid Tier (commercial use within usage limits andthe Prohibited Use Policy ("PUP")).

(d) Sanctions & Export.  You may not use the Services if you are located in, or a resident of, a jurisdiction subject to comprehensive trade sanctions or embargoes, or if you are on a restricted-party list. See Section 20.

3. Privacy & Personal Data

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, and share personal data. If you process personal data through the Services, you represent that youhave all necessary notices and consents.

4. Accounts & Security

Keep credentials confidential, enable multi-factor authentication ("MFA"), and notify support@wittify.ai immediately of unauthorised use. Unused credits expire upon account termination or the earlier date stated in your plan.

5. Content and User Voice Models

(a) Ownership.  You own Input and, subject to law, Output. Wittify.ai and its licensors own the Services.

(b) Licence to Wittify.ai.  You grant Wittify.ai a worldwide, non-exclusive, royalty-free licence to (i) use Input to operate, secure, and provide the Services; (ii) generate Output; (iii) monitor formisuse; and (iv) improve our models unless you opt out of training. Opt-out does not affect models already trained on prior data.

(c) User Voice & Agent Models.   You are solely responsible for ensuring you have all rights (e.g., publicity, copyright) to create a Voice Model or Agent Model. Deletions propagate within 30 days to active systems and within 60 days to backups, unless retention is required by law.

(d) No Protected Health Information.   You must not submit to the Services any information regulated by HIPAA or similar health-privacy laws unless a separate Business Associate Agreement is in place.

(e) Moderation.   We may, at our sole discretion, remove content, suspend access, or terminate accounts that violate law, these Terms, or the PUP.

6. Our Intellectual Property

The Services—including software, source code, model weights, training data (excluding your Input), documentation, and Wittify.ai trademarks—are and will remain our exclusive property. Except for the limited licences expressly granted in these Terms, Wittify.ai reserves all rights. You may not (i) copy, modify, or create derivative works of the Services; (ii) reverse-engineer orattempt to extract source code or model weights (except to the extent such restriction is prohibited by law); or (iii) remove or alter any proprietary notice.

7. Third-Party Services, Integrations & Deployments

(a) Third-Party Platforms.  The Services may interoperate with third-party providers (e.g., cloud hosts, LLM APIs, telephony carriers, CRMs). Your use of any third-party service is subject to its own terms and privacy policy. Wittify.ai is not liable for interruptions, inaccuracies,or losses caused by third-party services.

(b) Deployments.  When you deploy models via our SDKs, containers, or on-prem connectors, you are responsible for securing that environment, validating performance, and applying our updates.

(c) Service Availability.  Wittify.ai aims for high uptime but does not guarantee uninterrupted or error-free service. Planned maintenance and unexpected outages may occur.

(d) Beta Features.  Features labelled “alpha,” “beta,” “preview,” or similar are provided as is, may change at any time, and are excluded from service commitments.

8. Errors, Hallucinations & Model Limitations

(a) Nature of AI.  Probabilistic models may produce Output that is incorrect, biased, offensive, or otherwise undesirable ("Hallucinations").

(b) Verification Obligation.  You must independently verify Output before relying on it. Wittify.ai disclaims liability for decisions made based on Output.

(c) No Professional Advice.   Output is for informational purposes only and does not constitute legal, medical, financial, or other professional advice.

9. Acceptable & Prohibited Use

our use must comply with the PUP (https://wittify.ai/legal/prohibited). You must not (i) use Output to create competing models; (ii) attempt to extract proprietary model weights; (iii) misrepresent Output as human-generated; or (iv) bypass usage limits or security controls.

10. Subscriptions, Fees & Billing

((a) Plans & Pricing.   Posted at https://wittify.ai/pricing or in an order form.

(b) Auto-Renewal.   Paid subscriptions renew automatically unless cancelled at least 7 days before the end of the term.

(c) Overages.   Usage beyond plan limits incurs additional fees.

(d) Payments.   Fees are due in advance and non-refundable except as required by law. Payments are processed by our payment processor (e.g., Stripe) or a local gateway. You are responsible for taxes.

11. Indemnification

You will indemnify and hold harmless Wittify.ai, its affiliates, officers, directors, employees, andagents from any third-party claims arising out of (i) your Input, Output, Voice Models, or Agent Models; (ii) your breach of these Terms or law; (iii) your integrations or deployments; or (iv) your violation of another’s rights.

12. Disclaimers of Warranties

THE SERVICES, OUTPUT, BETA FEATURES, AND RELATED MATERIALS ARE PROVIDED “AS IS” AND“AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND RELIABILITY. OUTPUT MAY NOT BE UNIQUE AND MAY CONTAIN HALLUCINATIONS OR BIASES. NO ORAL OR WRITTEN ADVICE FROM WITTIFY.AI CREATES ANY WARRANTY.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WITTIFY.AI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, DATA,

OR GOODWILL. OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED (A) USD 100 OR (B) THE TOTAL FEES YOU PAID FOR THE SERVICES IN THE12 MONTHS BEFORE THE CLAIM—WHICHEVER IS GREATER.

14. Suspension & Termination

We may suspend or terminate your access immediately if (i) you violate these Terms or any policy; (ii) your use poses a security, legal, or reputational risk; (iii) you fail to pay fees; or (iv) we are required to do so by law or a governmental order. Upon termination, your licences end and you must stop using the Services. We will provide a pro-rata refund of prepaid fees only if we terminate without cause.

15. Modifications to Terms or Services

We may update these Terms or the Services. We will provide notice (e.g., via the Services or email). Changes take effect on the date specified in the notice. Your continued use after that date constitutes acceptance. If we materially reduce core functionality, you may cancel and receive a pro-rata refund of prepaid fees.

16. Governing Law

These Terms are governed by the laws of the Emirate of Dubai and applicable UAE federal law, without regard to conflict-of-laws principles.

17. Dispute Resolution; Binding Arbitration

Except for (i) claims that qualify for small-claims court or (ii) disputes involving intellectual-property rights, any dispute arising out of or relating to these Terms or the Services will be resolved exclusively by binding arbitration administered by the Dubai International Arbitration Centre ("DIAC") under its then-current rules. The arbitration will be conducted in English in Dubai by a single arbitrator, and judgment on the award may be entered in any court of competent jurisdiction. You may opt-out of arbitration within 30 days of first agreeing to theseTerms by emailing legal@wittify.ai with the subject line "Arbitration Opt-Out." Class-action and jury-trial waivers apply.

18. Class-Action & Jury-Trial Waiver

YOU AND WITTIFY.AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. YOU WAIVE ANY RIGHT TO A JURY TRIAL.

19. Force Majeure

Neither party is liable for delay or failure to perform (excluding payment obligations) due to events beyond its reasonable control, including natural disasters, labor disputes, war, terrorism, civil unrest, acts of government, utility failures, and internet-service interruptions.

20. Export & Sanctions Compliance

You must comply with all applicable export-control, sanctions, and trade laws and represent that you are not a prohibited party. You will not use the Services for any end-use prohibited by UAE, KSA, U.S., EU, UN, or other applicable law.

21. Miscellaneous

• Entire Agreement.  These Terms, the PUP, the Privacy Policy, any DPA, and any order form constitute the entire agreement and supersede all prior agreements regarding their subject matter.

• Severability.If any provision is unenforceable, it will be severed and the remainder will remain in effect.

• Assignment You may not assign these Terms without our prior written consent. We may assign our rights and obligations freely.

• Waiver. Failure to enforce any provision is not a waiver.

• Relationship. The parties are independent contractors; these Terms do not create a partnership,joint venture, or agency.

• Hallucination – Output that is factually incorrect, misleading, incomplete, or otherwise erroneous.

22. Contact

Wittify.AI Technologies FZ LLC 
In5 Tech, Dubai Internet City, Dubai, UAE
Email: legal@wittify.ai.

Thank you for choosing Wittify.ai.