Updated 14 may 2025
Privacy Policy
Updated 14 may 2025
This Privacy Policy (“Policy”) explains how Wittify.AI Technologies FZ-LLC and our affiliates (“Wittify.ai,” “we,” “our,” or “us”) collect, use, disclose, and otherwise process Personal Data when individuals (“you,” “your,” or “users”) access or use our platform, websites (including https://wittify.ai), mobile or desktop applications, application-programming interfaces (“APIs”), and related online services (collectively, the “Services”).
“Personal Data” means any information relating to an identified or identifiable natural person. In some jurisdictions this is also called “personal information” or “personally identifiable information.”
This Policy applies whenever Wittify.ai acts as a data controller, for example when we offer self-service or enterprise subscriptions directly to businesses or individual end-users. When we process Personal Data solely on behalf of an enterprise customer, we act as a data processor/service provider and that processing is governed by our customer agreements and Data Processing Addendum (the “DPA”).
We do not knowingly offer the Services to anyone under 18 years old. If we learn that we have collected Personal Data from a child, we will delete it promptly.
1 Categories of Personal Data We Collect
1 (a) Personal Data you provide to us
Category Typical examples
Account & Contact
Data
Name, business e-mail, phone, job title, company name, address
This Privacy Policy (“Policy”) explains how Wittify.AI Technologies FZ-LLC and our affiliates (“Wittify.ai,” “we,” “our,” or “us”) collect, use, disclose, and otherwise process Personal Data when individuals (“you,” “your,” or “users”) access or use our platform, websites (including https://wittify.ai), mobile or desktop applications, application-programming interfaces (“APIs”), and related online services (collectively, the “Services”).
“Personal Data” means any information relating to an identified or identifiable natural person. In some jurisdictions this is also called “personal information” or “personally identifiable information.”
This Policy applies whenever Wittify.ai acts as a data controller, for example when we offer self-service or enterprise subscriptions directly to businesses or individual end-users. When we process Personal Data solely on behalf of an enterprise customer, we act as a data processor/service provider and that processing is governed by our customer agreements and Data Processing Addendum (the “DPA”).
We do not knowingly offer the Services to anyone under 18 years old. If we learn that we have collected Personal Data from a child, we will delete it promptly.
1 Categories of Personal Data We Collect
1 (a) Personal Data you provide to us
Category Typical examples
Account & Contact
Data
Name, business e-mail, phone, job title, company name, address
| Category | Typical examples |
|---|---|
| Account & Contact Data | Name, business e-mail, phone, job title, company name, address, preferred language |
| Authentication Data | Hashed passwords, single-sign-on (“SSO”) tokens, multi-factor-authentication (“MFA”) seeds |
| Payment & Billing Data | Cardholder name, card last-4, VAT/tax ID (collected and processed by Stripe for international payments and other providers for local markets) |
| Voice Data | Raw audio you upload, voice recordings generated through the Services, derived voice models, transcripts |
| Support & Communications | Help-desk tickets, survey responses, event registrations, newsletter sign-ups |
| Marketing Preferences | Opt-in status, campaign interaction history |
| Verification / KYC Data | Government ID, selfie, proof-of-address (only for features that require identity verification) |
| Purpose | Description | Legal Basis* |
|---|---|---|
| Provide & secure the Services | Set up accounts, authenticate users, deliver features, provide support, maintain uptime, detect abuse | Contract; Legitimate Interest (security) |
| Process payments | Handle subscriptions, invoices, refunds, tax compliance | Contract; Legal Obligation |
| Personalise user experience | Remember settings, recommend features, suggest content | Legitimate Interest (minimal impact; opt-out available) |
| Train & improve AI models | Refine automatic-speech-recognition (“ASR”), text-to-speech (“TTS”), large-language-model (“LLM”) performance | Consent for identifiable data; Legitimate Interest for de-identified data |
| Marketing communications | Send product updates, event invites, surveys | Consent (EEA/UK); Legitimate Interest for B2B "soft opt-in" elsewhere |
| Fraud prevention & KYC | Verify identity, screen against sanctions lists, investigate misuse | Legitimate Interest; Legal Obligation |
| Comply with legal requests | Respond to subpoenas, court orders, law-enforcement or regulatory enquiries | Legal Obligation |
When you upload voice recordings, our proprietary AI analyses acoustic patterns to build a voice model that can synthesis speech. Depending on where you reside, Voice Data may be considered biometric data; we therefore obtain explicit checkbox consent before processing such recordings. We do not use Voice Data to infer sensitive traits (e.g., gender identity, health status) and we delete or de-identify Voice Data in accordance with Section 6 (Retention).
| Vendor | Purpose | Processing location* |
|---|---|---|
| Amazon Web Services | Hosting, databases, storage | Ireland/Germany/UAE |
| Google Cloud Platform | Hosting, databases, storage | Saudi Arabia |
| Groq | High-performance AI inference / accelerator nodes | Saudi Arabia |
| Rime Labs | LLM/voice APIs | USA |
| Stripe | Payments & billing | USA/Ireland |
| Google Analytics 4 | Usage analytics | USA |
| Sentry | Error tracking | USA/EU |
| Postmark | Transactional e-mail | USA |
| Livekit | WebRTC | USA |
| Anthropic Claude | Large-language-model (LLM) inference | USA |
We do not sell Personal Data or share it for cross-context behavioural advertising.
Wittify.ai’s primary production workloads run on AWS eu-west-1 (Ireland) with disaster-recovery replicas in eu-central-1 (Frankfurt). Enterprise customers may contract fordata-residency in AWS me-central-1 (UAE).
When Personal Data is transferred outside the European Economic Area (“EEA”), the United Kingdom, or other regions with similar safeguards, we rely on:
| Category | Typical examples |
|---|---|
| Chat logs & text prompts | Until user deletes or 90 days after account closure |
| Raw voice recordings | Until user deletes or 90 days after account closure |
| Derived voice models | Until user deletes or 90 days after account closure |
| Billing & tax records | 7 years (statutory) |
| Inactive accounts | Anonymised or deleted after 24 months of no login |
User-initiated deletions trigger immediate logical deletion; physical purge from active systems occurs within 30 days and backups within 60 days.
We employ industry-standard safeguards, including:
No method of transmission or storage is fully secure; however, we maintain controls designed to protect your data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
Depending on your location, you may have rights to:
You can exercise most rights through in-app controls or by e-mailingprivacy@wittify.ai. We may verify your identity before responding.
Residents of California, Colorado, Virginia, and other U.S. states have additional opt-out rights regarding “sale” or “sharing” of Personal Data; we honour such requests via the “Privacy Preferences” link in the website footer.
We use cookies, SDKs, pixels, and local-storage to:
Visitors from the EEA/UK receive a granular consent banner that allows opt-in per cookie category. You can also manage cookies via browser settings or by installing Google’s opt-out add-on.
Our Services may link to or interoperate with third-party sites, plugins, or APIs we do not control. Their privacy practices are governed by their own policies; we encourage you to review those policies before providing information.
The Services are not directed to children under 18. Uploading voice recordings of minors or otherwise providing their Personal Data is strictly prohibited. If you believe we have inadvertently processed such data, please contact us at privacy@wittify.ai and we will delete it.
Where Voice Data constitutes biometric identifiers under applicable law:
Wittify.ai does not engage in fully automated decision-making that produces legal or similarly significant effects about individuals.
We may revise this Policy from time to time. If we make material changes, we will provide notice (e.g., via e-mail or in-product banner) and update the “Updated” date above. Continued use of the Services after the effective date constitutes acceptance of the revised Policy.
Wittify.AI Technologies FZ-LLC
IN5 Tech, Dubai Internet City
Dubai, United Arab Emirates
E-mail: privacy@wittify.ai
If we are unable to resolve your concerns, you have the right to lodge a complaint with your local data-protection authority.
Thank you for reading our Privacy Policy.
Wittify.ai is a pioneering AI company specializing in the development of AI agents and applications aimed at automating and streamlining customer engagement activities and processes across various industries. Our mission is to empower businesses by enhancing their customer experience operational efficiency and enabling innovation through intelligent automation.
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