Updated 14 may 2025

Privacy Policy

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This Privacy Policy (“Policy”) explains how Wittify.AI Technologies FZ-LLC and our affiliates (“Wittify.ai,” “we,” “our,” or “us”) collect, use, disclose, and otherwise process Personal Data when individuals (“you,” “your,” or “users”) access or use our platform, websites (including https://wittify.ai), mobile or desktop applications, application-programming interfaces (“APIs”), and related online services (collectively, the “Services”).

“Personal Data” means any information relating to an identified or identifiable natural person. In some jurisdictions this is also called “personal information” or “personally identifiable information.”

This Policy applies whenever Wittify.ai acts as a data controller, for example when we offer self-service or enterprise subscriptions directly to businesses or individual end-users. When we process Personal Data solely on behalf of an enterprise customer, we act as a data processor/service provider and that processing is governed by our customer agreements and Data Processing Addendum (the “DPA”).

We do not knowingly offer the Services to anyone under 18 years old. If we learn that we have collected Personal Data from a child, we will delete it promptly.

1 Categories of Personal Data We Collect

1 (a) Personal Data you provide to us

Category Typical examples

Account & Contact

Data

Name, business e-mail, phone, job title, company name, address

1. Categories of Personal Data We Collect

1 (a) Personal Data you provide to us

This Privacy Policy (“Policy”) explains how Wittify.AI Technologies FZ-LLC and our affiliates (“Wittify.ai,” “we,” “our,” or “us”) collect, use, disclose, and otherwise process Personal Data when individuals (“you,” “your,” or “users”) access or use our platform, websites (including https://wittify.ai), mobile or desktop applications, application-programming interfaces (“APIs”), and related online services (collectively, the “Services”).

“Personal Data” means any information relating to an identified or identifiable natural person. In some jurisdictions this is also called “personal information” or “personally identifiable information.”

This Policy applies whenever Wittify.ai acts as a data controller, for example when we offer self-service or enterprise subscriptions directly to businesses or individual end-users. When we process Personal Data solely on behalf of an enterprise customer, we act as a data processor/service provider and that processing is governed by our customer agreements and Data Processing Addendum (the “DPA”).

We do not knowingly offer the Services to anyone under 18 years old. If we learn that we have collected Personal Data from a child, we will delete it promptly.

1 Categories of Personal Data We Collect

1 (a) Personal Data you provide to us

Category Typical examples

Account & Contact

Data

Name, business e-mail, phone, job title, company name, address

CategoryTypical examples
Account & Contact DataName, business e-mail, phone, job title, company name, address, preferred language
Authentication DataHashed passwords, single-sign-on (“SSO”) tokens, multi-factor-authentication (“MFA”) seeds
Payment & Billing DataCardholder name, card last-4, VAT/tax ID (collected and processed by Stripe for international payments and other providers for local markets)
Voice DataRaw audio you upload, voice recordings generated through the Services, derived voice models, transcripts
Support & CommunicationsHelp-desk tickets, survey responses, event registrations, newsletter sign-ups
Marketing PreferencesOpt-in status, campaign interaction history
Verification / KYC DataGovernment ID, selfie, proof-of-address (only for features that require identity verification)
1 (b) Personal Data we collect automatically
  • Usage & Device Data – IP address, browser type, operating-system version, device identifiers, click-stream events, interaction timestamps.
  • Cookie & Similar Technologies Data – see Section 9 (Cookies).
1 (c) Personal Data we receive from third parties
  • OAuth / SSO providers – e.g., name, e-mail, profile picture.
  • Payment processors – confirmation of completed transactions.
  • Analytics & advertising partners – aggregated usage metrics, campaign performance.
  • Public sources & partners – voice or language datasets licensed for AI research and model training.

2 Purposes of Processing and Legal Bases (GDPR / UK GDPR)

PurposeDescriptionLegal Basis*
Provide & secure the ServicesSet up accounts, authenticate users, deliver features, provide support, maintain uptime, detect abuseContract; Legitimate Interest (security)
Process paymentsHandle subscriptions, invoices, refunds, tax complianceContract; Legal Obligation
Personalise user experienceRemember settings, recommend features, suggest contentLegitimate Interest (minimal impact; opt-out available)
Train & improve AI modelsRefine automatic-speech-recognition (“ASR”), text-to-speech (“TTS”), large-language-model (“LLM”) performanceConsent for identifiable data; Legitimate Interest for de-identified data
Marketing communicationsSend product updates, event invites, surveysConsent (EEA/UK); Legitimate Interest for B2B "soft opt-in" elsewhere
Fraud prevention & KYCVerify identity, screen against sanctions lists, investigate misuseLegitimate Interest; Legal Obligation
Comply with legal requestsRespond to subpoenas, court orders, law-enforcement or regulatory enquiriesLegal Obligation

3 Personal Data and Wittify.ai Voice Services

When you upload voice recordings, our proprietary AI analyses acoustic patterns to build a voice model that can synthesis speech. Depending on where you reside, Voice Data may be considered biometric data; we therefore obtain explicit checkbox consent before processing such recordings. We do not use Voice Data to infer sensitive traits (e.g., gender identity, health status) and we delete or de-identify Voice Data in accordance with Section 6 (Retention).

4 Sharing and Disclosure

We may disclose Personal Data to:

  • 1. Affiliates under common ownership, subject to this Policy.
  • 2. Service providers / processors who support the Services (hosting, payments, analytics, email delivery, support tooling, error monitoring, etc.). Key vendors currently include, but not limited to:
VendorPurposeProcessing location*
Amazon Web ServicesHosting, databases, storageIreland/Germany/UAE
Google Cloud PlatformHosting, databases, storageSaudi Arabia
GroqHigh-performance AI inference / accelerator nodesSaudi Arabia
Rime LabsLLM/voice APIsUSA
StripePayments & billingUSA/Ireland
Google Analytics 4Usage analyticsUSA
SentryError trackingUSA/EU
PostmarkTransactional e-mailUSA
LivekitWebRTCUSA
Anthropic ClaudeLarge-language-model (LLM) inferenceUSA
  • 3. Other users if you deliberately publish or share content.
  • 4. Third-party partners when we jointly develop features or run co-branded events (always disclosed at the point of collection).
  • 5. Law-enforcement, regulators, courts, or auditors where legally required.
  • 6. Successors in the event of a merger, acquisition, or corporate reorganisation.
  • 7. With your consent for any additional purpose you request or authorise.

We do not sell Personal Data or share it for cross-context behavioural advertising.

5 International Transfers

Wittify.ai’s primary production workloads run on AWS eu-west-1 (Ireland) with disaster-recovery replicas in eu-central-1 (Frankfurt). Enterprise customers may contract fordata-residency in AWS me-central-1 (UAE).

When Personal Data is transferred outside the European Economic Area (“EEA”), the United Kingdom, or other regions with similar safeguards, we rely on:

  • 2021 EU Standard Contractual Clauses(“SCCs”)
  • The UK International Data Transfer Addendum, and/or
  • suppliers certified under the EU-US Data Privacy Framework

6 Retention of Personal Data

CategoryTypical examples
Chat logs & text promptsUntil user deletes or 90 days after account closure
Raw voice recordingsUntil user deletes or 90 days after account closure
Derived voice modelsUntil user deletes or 90 days after account closure
Billing & tax records7 years (statutory)
Inactive accountsAnonymised or deleted after 24 months of no login

User-initiated deletions trigger immediate logical deletion; physical purge from active systems occurs within 30 days and backups within 60 days.

7 Security Measures

We employ industry-standard safeguards, including:

  • End-to-end encryption: TLS 1.3 in transit, AES-256 at rest.
  • Role-based access control and mandatory MFA for all employees.
  • Network segmentation, least-privilege IAM, secret-management vault.
  • 24 × 7 intrusion-detection and anomaly monitoring.
  • Annual external penetration testing and vulnerability scanning.
  • SOC 2 Type I attestation and ISO 27001 certification are still in progress.
  • Voice-model watermarking and abuse-detection heuristics to prevent misuse.

No method of transmission or storage is fully secure; however, we maintain controls designed to protect your data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

8 Your Privacy Rights

Depending on your location, you may have rights to:

  • Access a copy of Personal Data we hold about you;
  • Correct inaccurate or incomplete data;
  • Delete Personal Data (subject to legal exceptions);
  • Restrict or object to certain processing;
  • Data portability;
  • Withdraw consent for processing (including model-training or marketing);
  • Opt out of targeted advertising or certain analytics;
  • Lodge a complaint with a supervisory authority.

You can exercise most rights through in-app controls or by e-mailingprivacy@wittify.ai. We may verify your identity before responding.

Residents of California, Colorado, Virginia, and other U.S. states have additional opt-out rights regarding “sale” or “sharing” of Personal Data; we honour such requests via the “Privacy Preferences” link in the website footer.

9 Cookies and Similar Technologies

We use cookies, SDKs, pixels, and local-storage to:

  • Ensure site functionality (“strictly necessary” cookies);
  • Measure traffic and diagnose performance (for example: Google Analytics 4, Sentry, Mixpanel);
  • Provide live chat and account-based messaging;
  • Run limited remarketing campaigns.

Visitors from the EEA/UK receive a granular consent banner that allows opt-in per cookie category. You can also manage cookies via browser settings or by installing Google’s opt-out add-on.

10 Third-Party Links and Services

Our Services may link to or interoperate with third-party sites, plugins, or APIs we do not control. Their privacy practices are governed by their own policies; we encourage you to review those policies before providing information.

11 Children’s Privacy

The Services are not directed to children under 18. Uploading voice recordings of minors or otherwise providing their Personal Data is strictly prohibited. If you believe we have inadvertently processed such data, please contact us at privacy@wittify.ai and we will delete it.

12 Biometric Information (Voice Data)

Where Voice Data constitutes biometric identifiers under applicable law:

  • We obtain explicit written consent before collection.
  • We use Voice Data solely to provide, secure, and improve voice-based features.
  • We do not disclose Voice Data to third parties other than contracted processors.
  • We store Voice Data for no longer than the period specified in Section 6.
  • We implement reasonable measures to protect Voice Data from unauthorised access.

13 Automated Decision-Making

Wittify.ai does not engage in fully automated decision-making that produces legal or similarly significant effects about individuals.

14 Updates to This Policy

We may revise this Policy from time to time. If we make material changes, we will provide notice (e.g., via e-mail or in-product banner) and update the “Updated” date above. Continued use of the Services after the effective date constitutes acceptance of the revised Policy.

15 Contact Us

Wittify.AI Technologies FZ-LLC

IN5 Tech, Dubai Internet City
Dubai, United Arab Emirates
E-mail: privacy@wittify.ai
If we are unable to resolve your concerns, you have the right to lodge a complaint with your local data-protection authority.

Thank you for reading our Privacy Policy.

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